Daycare provides short-term daytime care for pets, giving owners peace of mind while their pets are supervised at your facility. Once Daycare has been enabled in your settings and you have chosen which mode (Standard of Services), you can create and manage bookings directly through the admin system.
This guide explains the process step by step, helping you create daycare bookings quickly and accurately.
In This Article
To add a Daycare booking from the admin area, navigate to the customers or pets profile and select Add Daycare by clicking the add booking button
You can also add bookings by going to the top left menus and selecting, Bookings > Add Bookings, then Add Daycare Booking.
Daycare Booking Form fields
Customer – Select the customer for whom you are making the booking.
- You can also create a new customer by clicking the blue plus icon.
- If the booking is made from the customer’s profile, this field will automatically populate with that customer.
Location – When using the Multi-Site plan, select the location where the service will be held.
Date Type
Note: The form will adjust its available fields based on the Date Type selected. |
Specific Date(s)
Enables the option to create individual bookings for one or more specific dates.
For information on adding Repeating Week and Repeating Month bookings please see the article
Area and Daycare Service
Area – This field will automatically default to the service you are booking.
Daycare Service – Select the required Daycare Service for the booking from the dropdown menu.
- Daycare Services can be created in “Courses, Sessions & Services” in the Settings menu.
Pets – Select the pet(s) that will be attending the service.
- You can also create a new pet by clicking the
button.
If you wish to add additional Places within the same category, to the booking, you can click the button at the bottom of the panel.
Pickup Bus Stop / Dropoff Bus Stop - If you have bundled a Bus Extra with your Daycare service, you can select the specific pickup and drop-off stops here. To keep the process simple, the system will automatically filter and display only the stops available for the customer's specific route and suburb.
Dates - Use the date picker to select the service dates. You may choose a single date or multiple dates as required.
Additional Fields
Notes - Use this field to add any additional information or booking details that may be required.
Personal Items - Use this field to add any additional information about personal items that the owner/pet may bring along to the service.
Calculate Distance – This feature displays the distance between the pet owner’s residence and your business. It provides a quick reference for assessing the distance involved in any taxi services are selected.
Transport Service
Once enabled, Transport Services will appear as an option directly within your booking form. To get started, simply click the button.
You can add Transport to any booking, even if it’s not bundled with a Daycare Service.
The choices available in your "Extras" dropdown will automatically reflect the specific Transport Services (Taxis or Buses) you’ve configured in your settings. Please note that Taxis and Buses have different requirements, such as specific routes or applied times, to ensure the booking is complete.
Taxi Extra
Bus Extra
Bus Route Timing - Route end time (for checkin) and route start time (for checkout) need to be within 3 hours either side of the checkin/checkout time.
If a bus route is unavailable for that day, or if the times entered are outside the required time range, the system will prevent the selection. In these cases, you will see a clear warning message directly in the booking form: This ensures that your drivers aren't assigned pickups or drop-offs that fall too far outside their active route times.
Extras
If you choose to add Extras that are not bundled with the service, these can be added while creating a booking, and will be charged accordingly. Click the button, or later by selecting the blue Add Extra button in the Extras tab once the booking has been created.
This will allow you to choose extras (not already offered in the service) to apply from your pre-set list. It will automatically add the price to the Booking based on the rules for that particular extra and how many times it has been selected to apply. Extras are setup in Settings > Extras.
Tip: You can choose more than one extra, by clicking the Add Extra button again.
Booking Details
A summary of the booking details, including pricing, tansport and extras appears on the right side of the screen when using a desktop device, or below the booking form on mobile devices. This section also displays the customer’s most recent previous booking and all pets they own for reference.
Extras - This section displays any additional Extras or Transport Services you have manually selected, along with their associated costs.
Please Note: Any Extras that are already bundled into the main Service will not appear as separate line items here, as they are already included in the base service configuration.
Invoice Total - Confirms the total cost of the booking and provides the option to allocate tokens. The required amount, along with the customer’s available tokens, is displayed beneath the Use tokens field.
Add Package - Enables you to assign the booking to a pre‑purchased package.
Once the booking form has been completed and the details reviewed, click to proceed.
You will then be directed to the Booking Overview page, under the Invoices / Quotes tab, where you can create an invoice or quote, and apply any necessary adjustments depending on your business procedures.
For More Information
Booking settings see - Bookings
Adding Daycare Services see- Daycare Services
Adding Extras to a booking see - Adding Booking Extras - Addons to bookings
Bus routes see - Bus Routes
Transport Services - Transport Services
On assigning Staff members to Extra Types see - Staff Settings
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