Boarding provides overnight care for pets, giving owners peace of mind while their pets are safely supervised at your facility. Once Boarding has been enabled in your settings, you can create and manage bookings directly through the admin system.
This guide explains the process step by step, helping you create boarding bookings efficiently and accurately.
In This Article
To add a Boarding booking from the admin area, navigate to the customers or pets profile and select Add Boarding form the add booking button
You can also add bookings by going to the top left menus and selecting, Bookings > Add Bookings, then Add Boarding Booking option.
Boarding Booking Form Fields
Boarding bookings require each pen to have sufficient capacity for the entire duration of the stay. If only small gaps are available across different pens for the required dates—for example, during peak holiday periods—you may consider creating a Split Boarding Booking instead.
Customer – Select the customer for whom you are making the booking.
- You can also create a new customer by clicking the blue plus icon.
- If the booking is made from the customer’s profile, this field will automatically populate with that customer.
Location – When using the Multi-Site plan, select the location where the service will be held.
Checkin / Checkout - Allows you to select the arrival and departure dates and times using the date picker. By default, the times follow your system’s booking settings, but they can be adjusted if needed. For more information on booking settings view - HERE
AM/PM - If enabled in your system’s Booking Settings, the option to select specific checkin and checkout times will be replaced by an AM/PM choice.
Ignore Validation - Enables you to ignore any opening hours, blocked dates and minimum night requirements set up in your system. You would do this if you have a specific booking you wish to override these rules for. This functionality is not available in the customer portal.
Unconfirmed checkbox - If selected the bookings will be entered into the system as unconfirmed. By default bookings added from the admin system are marked as confirmed. This functionality is not available in the customer portal.
Note: If a Deposit Requirement Setup has the "Set Unconfirmed" option enabled, then the checkbox will be ticked by default when adding a booking. |
Area – Select the Area to be used for the booking, such as a Kennel for dogs or a Cattery for cats.
Pen – Select the pen for the booking. The list will display only pens available in the chosen Area and for the selected Checkin / Checkout dates. If a specific capacity was entered when creating the pen, this will be shown alongside the pen name.
Pets – Select the pet(s) that will be attending the service.
- You can also create a new pet by clicking the
button.
Private - If you are utilising "multiple booking" pens, which allow pets from different bookings and families to be housed in the same pen, then you can use the "Private" option. The private option makes a shared pen into a private pen. For normal pens, the private checkbox has no effect.
- You can setup different pricing for private pens in pricing settings if required.
You can add multiple pens e.g.: Kennel and Cattery if you are making a booking that contains both a Dog and Cat, or if the owner has 2 animals needing to be housed in separate pens.
To add additional Pens, to the booking, click the button of the panel.
Additional Fields
Notes - Use this field to add any additional information or booking details that may be required.
Personal Items - Use this field to add any additional information about personal items that the owner/pet may bring along for the stay.
Calculate Distance – This feature displays the distance between the pet owner’s residence and your business. It provides a quick reference for assessing the distance involved in any taxi services are selected.
Transport Service
Once enabled, Transport Services will appear as an option directly within your booking form. To get started, simply click the button.
The choices available in your "Extras" dropdown will automatically reflect the specific Transport Services (Taxis or Buses) you’ve configured in your settings. Please note that Taxis and Buses have different requirements, such as specific routes or applied times, to ensure the booking is complete.
Taxi Extra
Bus Extra
Bus Route Timing - Route end time (for checkin) and route start time (for checkout) need to be within 3 hours either side of the checkin/checkout time.
If a bus route is unavailable for that day, or if the times entered are outside the required time range, the system will prevent the selection. In these cases, you will see a clear warning message directly in the booking form: This ensures that your drivers aren't assigned pickups or drop-offs that fall too far outside their active route times.
Extras
Extras can be added while creating a booking, by clicking the button, or later by selecting the blue Add Extra button in the Extras tab once the booking has been created.
This will allow you to choose extras to apply from your pre-set list. It will automatically add the price to the booking based on the rules for that particular extra and how many times it has been selected to apply. Extras are setup in settings > customization > extras & extra types.
| Tip: You can choose more than one extra, by clicking the Add Extra button again. |
Booking Details
A summary of the booking details, including pricing, invoice line items and if a deposit is required appears on the right side of the screen when using a desktop device, or below the booking form on mobile devices. This section also displays the customer’s most recent previous booking and all pets they own for reference.
Extras - Shows which Extras have been chosen, along with their costs, to be added to the booking.
Invoice Total - Confirms the total cost of the booking.
There is also an option to apply tokens to the booking before proceeding. This feature is not generally used for Boarding bookings but is common in Daycare bookings where prepaid packages have been purchased.
Once the booking form has been completed and the details reviewed, click to proceed.
You will then be directed to the Booking Overview page, under the Invoices / Quotes tab, where you can create an invoice or quote, and apply any necessary adjustments depending on your business procedures.
For More Information
On creating a Split Booking view - Adding Split-Boarding Bookings - Bookings that Move Between Pens During a Stay to Fill Gaps
On Booking Settings view - Bookings
On setting up prices view - Price List
On adding Extras view - Adding Booking Extras - Addons to bookings
On creating deposits view - Deposit Requirements - Settings
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