Adding In Home Bookings

In home bookings are when you or your staff will be attending the customers home, to care for one or more pets. Multiple dates can be added as a single booking group (up to 50).

They require each item to have available capacity for the duration of the booking.

Tip: Specific dates can be blocked from booking in Special Dates in Customization Settings.

Note: Customers can also request bookings online if you are using the customer portal.

In Home Fields

• Customer – select the customer you are making the booking for.
  • You can also create a new customer by clicking the blue plus icon.
• Location – select the location for the new booking (multi-location accounts only).
• Date Type – here you can select the method for selecting the in home dates.
  • Specific Dates – this allows you to choose one or more specific dates.
  • Date Range – this allows you to choose specific days within a range.
• Ignore Validation – enable this if you wish to create the booking regardless of opening hours, blocked dates or minimum nights settings.
• Unconfirmed – enable this if you wish to create the booking as unconfirmed.
• Checkin Time – choose the default time for checkin.
• Checkout Time – choose the default time for checkout.

The checkin and checkout times can be customized for each of the selected dates. If a chosen date is unavailable (eg. due to blocked dates) it will be displayed in red and can be excluded from the booking using the red trash icon.

In Home Items

• Area – select the area to use for the booking.
• Home Type – select the home type to use for the booking.
  • Bookings will automatically be assigned to the first available item of the selected type.
• Pets – select the pet(s) that will be occupying the pen.
  • You can also create a new pet by clicking the blue “Add New Pet” button.
• Staff – select the staff member(s) that will be attending the house.
  • Staff members can be created in “Account” in the Settings menu.