Opening Hours

Opening Hours allow you to restrict your booking checkin and checkout times to specific hours. These can be configured for each day of the week, and you can set different opening hours for different areas if required.

Creating Opening Hours

You can create a new Opening Hour by clicking the Add Opening Hour button at the top

Location – select the location for the opening hour (multi-location accounts only).

If you leave this blank, the opening hour will apply to all locations.

Area Type – select the area type for the opening hour.

If you leave this blank, the opening hour will apply to all area types.

Open Day – select the day the opening hours apply to.

Open Time – select the open time for the opening hour.

Close Time – select the close time for the closing hour.

Tip: You can overwrite your opening hours for specific dates using Special Dates or Special Hours.

Enabling Opening Hours

Once you have configured your Opening Hours, you can restrict bookings to these times by enabling the Restrict Opening Hours switch in the settings panel below the opening hours, then click the green Save button.

Excluding Area Types

You can exclude specific area types (eg. training or grooming) from restricting opening hours by going to Settings > Areas & Pens > Area Types, and enabling the Ignore Opening Hours checkbox for any of the relevant area types.

Service-based bookings require a rostered on staff member anyway so it might be best to just Ignore Opening Hours for them. For example - you may wish to do training on the weekend so tick "ignore opening hours" for training.

There is a link to the Area Types from within the Opening Hours settings.

Editing Opening Hours Wording

Opening Hours wording appears on email templates sent by Pet Manager and also on the main page of the customer portal. It can contain opening hours and other general information for customers.

To edit the opening hours wording, click the edit wording button in the top right.