View answers to common questions regarding our integration to Xero.
Does Connection to Xero cost an additional amount?
Yes - Pet Manager to Xero connection is provided through an addon within Pet Manager. To enable this, you must agree to the additional amount to be added to your monthly subscription.
To view pricing for the Xero addon, please visit the Xero Addon Pricing page.
You are also responsible for paying for your Xero subscription separately from Pet Manager. Please see their pricing page for details on the cost of Xero.
When does data syncing occur?
Once you have completed all the 4 setup steps and pressed the Start Syncing Data button, the data will be automatically synced in the background. Syncing is a continuous process and the amount of data to be synced will affect the length of time it will take to sync.
You do not need to press any further buttons to initiate syncing.
What do I do if I have lost connection to Xero from Pet Manager?
Simply return to the Xero integration settings by going to the Integrations option under the Settings menu.
If the status is not connected then click the Connect button and then login to xero and select the correct account to commence syncing again.
How do I see why a certain invoice is not syncing?
You can view the live results of syncing on the Accounting Dashboard icon in the top right.
The Accounting Dashboard shows the results of syncing and if there are any issues.
You can always contact our support if you can't work out how to resolve a sync issue.
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