Repeat Bookings - Report

Understanding the demand for your services is important, and repeat customers make up a key part of most pet‑care businesses. Having all repeat bookings in one place helps you stay organised, plan ahead, and maintain clear communication.

The Repeat Bookings report gives you a full overview of every customer with an active repeat booking. Rather than checking individual profiles, you can view all ongoing recurring arrangements in a single, convenient list.

This page is designed to help you track booking volume and activity by showing when each repeat cycle begins, when it ends (if an end date is set), and how many bookings are included within that cycle.

To access the Repeat Bookings report, go to Reports > Bookings > Repeat Bookings.

The blue text on this page is clickable and will take you directly to the corresponding information. E.g. Booking Number will take you to the booking, Customers name will take you to the customers profile and the pets name will take you to the pets profile.

NOTE: Repeating cycles that span multiple days of the week are split into separate day‑based groups, making updates and changes easier to manage. As a result, the Repeat Bookings report displays each day’s group individually, with entries separated per pet.

From this page, you can quickly view all key details at a glance, including:

• Booking Reference & Area Type  along with an indication of whether the booking is part of a group booking or a repeating cycle.
• Customers Name and Type
• Pets Name - with associated tags.
• Service Booked
• Location  (If you have multiple sites)
• Checkin Date and Time - of first booking in the group.
• Checkout Date and Time - of the first booking in the group.
• Repeat Until - If the repeat booking has been created with an end date, it will be shown here. If the cycle is open‑ended, this field will remain blank.
• Repeat Bookings - The number of bookings that follow after the initial booking in the repeating cycle.
• Extras – Displays any Extras that have been requested alongside the bookings.
• Actions - Select the View button to navigate to the Booking overview page

The Search bar lets you quickly look up a booking.

To help you search efficiently use information like:

• Booking Number
• Customer Name
• Pets Name

Click the   Filter icon in the top right corner to open the filtering menus, where you can narrow your search using specific criteria.

Select Area - Enables you to filter by Area Type such as Daycare, Training or Grooming.

• Note: Boarding can not be set up as repeating bookings.

Select Item Type - Enables you to filter by the different Item Types you may have set up within each Area Type.

Select Tag - Enables you to filter by pet tags.

Select Customer Type - Enables you to filter by Customer Type.

If you want to show more or fewer entries on the page, use the Show Entries dropdown in the top‑right corner.

The system defaults to showing 10 entries to help reduce server load, but you can increase this up to 5,000 entries if needed. 

You can also export the displayed data in different formats at any time for reporting or backup purposes:

Excel – Exports the data to a Microsoft Excel (.xlsx) file, ideal for sorting, filtering, and advanced data manipulation.

CSV – Downloads the data as a Comma-Separated Values (.csv) file, useful for importing into other software or databases.

Print – Generates a printer-friendly version of the current data for easy hard-copy reference or record-keeping.

Just a heads-up when you're ready to print or export: the system will only include the entries currently visible on your screen.

To ensure you get your full list, please remember to adjust the "Show Entries" dropdown to reflect the total number of records you need before clicking export.

For More Information 

On how to enable repeat bookings view - Repeating Bookings - Settings 

On how to add repeat bookings view - Adding Repeat Bookings

On how to manage repeat bookings - Viewing and Managing Repeat Bookings