If your pricing depends on customers selecting the correct Pet size, consider enabling the Animal Size Guide. This feature lets you define and display clear descriptions for each size category, allowing customers to choose the appropriate option with confidence
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Turn on Size Guide
To enable the feature and display the link on the add new pet form in the customer portal, go to Settings > Customer Portal.
Then navigate to Portal Pets in the left side menu.
Under the Pets section, locate the Portal Size Guide toggle and ensure it is switched on to activate the feature.
The Portal Size Info field is used to display a message at the top of the Size Guide. This message can include general guidance or context to help customers understand the available size options.
Animal Size Details
Once the feature is enabled, you can edit size descriptions and add images by go to Settings > Animals & Breeds
Then navigate to Animal Size in the left side menu.
If your size categories are already set up, click the button next to each Animal Size to add a description and image. This allows you to define what each size (e.g. Small, Medium, Large) means in your context.
You can also include a weight range directly in the size name — for example, Small (<10kg) — which will be visible to customers in the portal.
To create new sizes, click top right and enter the relevant details as above.
Example:
Name - Large (15-30kg)
Short Name - L
Description - Large Dogs 15-30kg including breeds such as:
Boxer, Dalmatian, Border Collie, Labrador, Golden Retriever, Husky
Add an image of a dog that aligns with the described type to provide visual context.
The information will then appear in the Customer Portal to help your customer make the right choice.
Customer Portal - Size Guide
When the customer selects or
for their Pet and reaches the Size section, they can click Show Size Guide to view descriptions of each size and weight category, helping them choose appropriately.
A new screen will open for them to see your descriptions and pictures.
The customer can also simply click on the description in the Show Size Guide and that will select that size for their pet.
By offering detailed descriptions of each size category, you empower customers to make informed choices that align with your booking criteria. This clarity helps prevent incorrect submissions and minimizes the need for manual adjustments.
For More Information
On customizing the pet profile requirements view - Portal Pets
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