Pet Manager’s Customer Portal supports the use of a PWA (Progressive Web App). This allows your customers to add an icon to their mobile device’s home screen, which opens the portal in an app‑like window for quick, streamlined access, just like a standard app.
With the PWA, customers can easily access their information, make bookings, and complete payments while on the go.
This feature is supported on both Android and iOS (iPhone and iPad) devices.
In This Article
Web App Logo & Name
Before your customers can install the web app, please ensure that the feature is turned on and that your logo and resort name have been uploaded. You can do this by going to Settings > Customer Portal > Portal Web App. The image you upload here will become the Web App icon on their home screen.
| NOTE: It is recommended to use an abbreviated version of your resort’s name to ensure it’s easily recognised on the web app's icon, as there won’t be much space available. |
Your logo will then appear along with your resort’s name, creating a clear and recognisable Web App icon on your customers mobile device.
Installing The Customer Portal Web App
For Pet Parents who wish to download the Customer Portal as a Web App, they will need to navigate to the page where your resort hosts the customer portal.
At the bottom of the login page, they will see a message box with the button.
They will need to tap the blue button to begin installing the web app onto their device.
They will then be redirected to the full website login page. Once there, they will need to continue with the device‑specific steps outlined below
On Android - Chrome/Edge |
On iOS (iPhone & iPad) - Safari |
iOS Chrome |
| Tap the Menu (three dots) in the top‑right corner. | Tap the Menu (three dots) in the bottom‑right corner. | Tap the Share icon (square with an arrow) top-right corner. |
| Choose Add to Home Screen or Install App (depending on your device). | Select the Share icon (square with an arrow). | Select the 3 dots - More |
| Select the Install/download option | Select Add to Home Screen | Select Add to Home Screen |
| Confirm by tapping Add or Install | Tap Add in the top‑right corner. | Tap Add in the top‑right corner. |
| Once they close the web browser, the new icon will appear on their phone. They can then move it to any spot on the home screen that suits. | ||
Once the Web App has been added and positioned on the phone’s home screen, they can simply tap the icon to open it and log in with their usual details. From there, they will have quick, app‑like access to their Pet Manager profile and bookings.
Coming Soon
Pet Manager developers are currently working on a dedicated Pet Parents booking app that will be available through the app stores. It will include exciting new features designed to make your customers’ booking journey and communication with your resort faster and more seamless.
For More Information
On enabling the Web App view - Portal Web App
On connecting the portal to your website view - Connecting the Customer Portal to Your Website
On adding the Pet Manager Admin login to your mobile device view - Pet Manager Admin - On Mobile Devices
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