Pet Custom Fields

Custom Fields allow you to capture additional pet details that aren’t included in the standard fields. They give you the flexibility to record additional information unique to each pet—such as special care notes, preferences, behaviour notes or centre‑specific requirements.

These fields are available to both customers and staff when creating or viewing a pet’s profile,

In This Article

• Pet Custom Fields Overview Table
• Adding Custom Fields
• Bypassing Required Fields in the Admin Area
• Viewing Custom Fields

To manage your Pet Custom Fields go to Settings > Animals & Breeds

Then navigate to Pet Custom Fields in the left side menu.

Pet Custom Fields Overview Table

This page shows all Custom Fields that have been set up in the system, giving you a clear snapshot of their key details. It allows you to quickly see information at a glance and edit the Labels. 

To make further changes to a Custom Field, click the Edit button to open the full edit view. If you need to delete the Custom Field, click the dropdown arrow next to Edit and choose Delete from the menu.

Custom Fields that already have pets associated cannot be deleted.

Place Handler -    This setting lets you control the order in which Custom Fields appear on the Pet Profile Forms. You can simply use the up and down arrows to drag the items into the position you prefer, ensuring the display order matches how you’d like customers to see them.

Adding Custom Fields

You can add a new Custom Field with the button to the top-right of list.

Label - Use this field to write the question or prompt that will appear to users when you need to gather specific information.

Field Type - This sets the way the user will provide their response (e.g., Text, Textarea, or Select).

• Text - Creates a single open text field for users to type in the information you’re asking for.

  

• Textarea - Creates an expandable text field that allows users to provide fuller, more detailed information when needed.

  

• Select - Creates a dropdown field where users can select one option from a list you’ve provided.

When you choose Select, the Options box will appear. Add each list item there, using commas to separate them so they display properly in a dropdown menu.

Showing dropdown menu on pets profile.

Required - When this option is enabled, the field becomes mandatory. This means the user must enter a response before they can continue, both in the Admin area and in the Customer Portal. Mandatory fields are shown with an asterisk (*).

Once you have completed  

Bypassing Required Fields in the Admin Area

Required fields can be bypassed in the Admin area by turning on the switch called Pet Field Ignore Required. When this is enabled, staff adding pets through the Admin area can continue without completing any custom fields that are marked as required.

Customers using the Customer Portal will still be required to fill in those mandatory fields, so their experience remains unchanged.

Viewing Custom Fields

Completed custom fields will display on the pet’s profile in the admin area and will also be visible to customers when they update their pet’s information in the Customer Portal.

The pet’s profile within the admin system

For More Information

On creating a pets profile view - Adding A New Pet