Adding Grooming Bookings

Grooming bookings are used when a single pet is attending your facility for a grooming appointment. These bookings allow you to add multiple grooming services within the same booking group, up to 50 services can be included for one pet. 

Grooms require each service to have a work station and an available staff member rostered on.

To add a Groom booking from the admin area, navigate to the customers or pets profile and select Add Grooming from the add booking button

You can also add bookings by going to the top left menus and selecting, Bookings > Add Bookings, then Add Grooming Booking option.

Grooming Service Booking Form Fields

Customer – Select the customer for whom you are making the booking. 

• You can also create a new customer by clicking the blue plus icon. 
• If the booking is made from the customer’s profile, this field will automatically populate with that customer.

Location –  When using the Multi-Site plan, select the location where the service will be held.

Booking Type (Specific Date(s) - Enables the option to create individual bookings for one or more specific dates.

Booking Type (Repeating Week) - Enables the option to create a booking that repeats weekly, on a chosen day, for a set number of weeks.

To automate repeating bookings, the required staff member needs an assigned Roster Template. Without a template, the system cannot allocate recurring bookings. See HERE for more information on setting up Roster Templates

Additional fields will be displayed at the bottom of the booking form once this option is selected.

Repeat Every - Use this field to set the interval (in weeks) at which the repeat bookings will be created. For example, entering 6 will create a booking every six weeks.

Until -  Choose a date to stop repeat bookings. After this date, no further repeats will be scheduled.

Or, Number Of Times To Repeat - Defines the total number of occurrences for the repeated booking in addition to the first booking. 

If you leave the "Until" or the "Or, Number Of Times To Repeat" fields empty, the booking will repeat indefinitely and have no end.  For indefinite repeat bookings the system generates a fixed number of future cycles at a time, as defined in your system settings. The system maintains this count by adding new bookings as earlier ones are fulfilled

Repeat Extras - This checkbox will be ticked by default. Meaning that any extras selected, will repeat every time. If you prefer to select the days yourself, untick this checkbox and when you add extras below you can select the days it is for.

For both booking types, the field options listed below remain unchanged.

Area – This field will automatically default to the service you are booking.

Grooming Service – Select the Grooming service required for the booking from the dropdown menu.

• Grooming services can be created in “Courses, Sessions & Services” in the Settings menu. 

Pets – Select the pet that will be attending the service.

• You can also create a new pet by clicking the button.

Staff – Select the staff member or members who will be providing the service.

• Staff members can be created in “Account” in the Settings menu. See  HERE for more information. 
• If this field is left blank, the system will automatically assign the first available staff member to the booking.

Date – Select the date on which you want to schedule the booking.

• The available dates that the service can be booked will show on the date picker.

Manage Roster - This is an active button that navigates to the staff roster, allowing you to amend or add additional time slots.

Time­ – Select the time at which you want to schedule the booking. 

• The available times for the service will be displayed in the dropdown menu, together with the assigned staff member. 
• Availability is determined by the staff roster, ensuring that only times with an available staff member are shown.

If you wish to add additional services within the same category, to the booking, you can click the button at the bottom of the panel.

Notes - Use this field to add any additional information or booking details that may be required.

Personal Items - Use this field to add any additional information about personal items that the owner/pet may bring along to the service. 

Booking Details

A summary of the booking details, including pricing and invoice line items, appears on the right side of the screen when using a desktop device, or below the booking form on mobile devices. This section also displays the customer’s most recent previous booking and all pets they own for reference.

Invoice Total - Confirms the total cost of the booking and provides the option to allocate tokens. The required amount, along with the customer’s available tokens, is displayed beneath the Use tokens field.

Add Package - Enables you to assign the booking to a pre‑purchased package.

Once the booking form has been completed and the details reviewed, click  to proceed with the standard booking and invoicing process.

For More Information

On allocating staff times view - Staff Roster

On setting up Roster Templates view - Staff Roster Templates

On creating packages view - Packages - Settings