Find Pets

When you need to look up a specific pet, whether you’re checking owner details, updating their profile, reviewing booking history, or adding a new pet, the Find Pets page is designed to make the whole process quick and straightforward.

From this page, you can also get an overview of your pet population at a glance, such as how many pets you have of a particular breed or how many are male or female. This makes it useful not only for finding individual pets but also for understanding trends within your customer base.

You can use the search filters to narrow down your results by name, breed, customer, or other key details, helping you pinpoint the exact profile you’re looking for without scrolling through long lists.

To access the Find Pets page go to Customers > Find Pets

From this page, you can view key details at a glance, including the pet’s name, any associated tags, the pet parent’s name and customer number, breed and animal type, gender, desexed status, size, last recorded weight, vaccination status, and any notes linked to the pet’s record, such as dietary requirements, medical information, alerts, or general notes.

Notes can be viewed by hovering over the icon.

The Search bar lets you quickly look up a Pet.

To help you search efficiently use information like:

• Pet name
• Customer number
• Customer name
• Pets breed

By clicking the + icon on the far left of the pet’s name, you can view additional information, including their date of birth and an enlarged version of their profile photo.

Clicking on the blue, underlined pet’s name will take you to that pet’s profile, while clicking on the customer’s name will take you to the owner’s profile.

A filter option is available to help you search by category and view customers that match specific criteria.

Click the   Filter icon in the top right corner to open the filtering menus, where you can narrow your search using specific criteria

The filter options will be populated based on your system’s configuration.

Select Type - Enables you to filter pets by Animal Type.

Select Breed - Enables you to filter pets by a specific breed.

Select Size - Enables you to filter pets by size.

Select Colour - Enables you to filter pets by colour.

Select Sex - Enables you to filter pets by sex.

Select Behaviour Trait - This allows you to search for any behaviour traits that have been assigned to the pet.

Select Tag - This allows you to search for any pets with a specific tag.

Hide Inactive  - Will hide inactive Pets.

• Show Inactive  - Will show inactive Pets.
• Only Inactive  - Will show only inactive Pets.

If you want to show more or fewer entries on the Find Pets page, use the dropdown in the top‑right corner.

The system defaults to showing 10 entries to help reduce server load, but you can increase this up to 5,000 entries if needed. 

You can also export the displayed data in different formats at any time for reporting or backup purposes:

Excel – Exports the data to a Microsoft Excel (.xlsx) file, ideal for sorting, filtering, and advanced data manipulation.

CSV – Downloads the data as a Comma-Separated Values (.csv) file, useful for importing into other software or databases.

Print – Generates a printer-friendly version of the current data for easy hard-copy reference or record-keeping.

Just a heads-up when you're ready to print or export: the system will only include the entries currently visible on your screen.

To ensure you get your full list, please remember to adjust the "Show Entries" dropdown to reflect the total number of records you need before clicking export.

To view the pets profile, click the blue "View" button on the right-hand side.

Clicking the blue arrow opens the pets record for editing. From there, you can review the details, make updates and add any additional notes.

From the Find Pets page, you can also add a new Pet by selecting the top right.

For More Information

On how to add a new pet view - Adding A New Pet

On how to find a customer view - Find Customers

On how to add pet breeds view - Animal Breeds