Checkouts Today

The Checkouts page gives you an organised view of all bookings scheduled to depart. It lists each pet alongside the customer details, the service completed, departure times, and the current booking status. Staff can quickly process departures, review any outstanding balances or invoices, ensure all personal belongings are returned, and confirm that checkout requirements are completed. This page is designed to simplify the daily workflow and make it easier to manage multiple departures throughout the day.

To manage your Checkouts Today go to Bookings > Filter Bookings > Checkouts Today

Checkouts Today can also be accessed via the main dashboard

From this page, you can quickly view all key booking details at a glance, including:

• Booking Reference & Area Type along with an indication of whether the booking is part of a group booking or a repeating cycle. 

• Customer name and any alerts
• Pet’s name, photo and tags
• Breed and animal type
• Service booked and assigned pen (where applicable)
• Location, when using multi‑site plans
• Check‑in and check‑out dates
• Amount paid for the booking
• Amount owing, including any outstanding account‑level balances
• Booking status, eg. Awaiting checkout
• Vaccination status
• Whether the Terms & Conditions have been signed
• Any notes linked to the pet’s record, such as dietary requirements, medical information, alerts, or general notes.

Hover over the notes icon to read the full details.

By clicking the + icon on the far left of the booking entry, you can view the additional information for the pet and secondary contact for the customer.

From each booking entry, you can:

• Check the booking out
• View the booking
• View the booking group, if it forms part of one
• Edit the booking

Checking out from this option will open the CheckOut Information page, allowing you to review the booking in more detail. From here, you can:

• Checkout
• Checkout and create invoice
• Add retail products using the POS Terminal (if enabled)
• Print the Terms & Conditions, have the customer accept them, or email a copy
• Add additional booking and pet notes
• Read any journal entries associated with the booking
• View the next booking for the customer (if they have one)

Managaing Overdue Checkouts: Checkout is only available on the booking's exit date. Clicking Check Out with a different date will automatically redirect you to edit and update the checkout date OR will be possible if you have the Force Booking Dates setting is turned off via Settings > General > Bookings.

To perform a quick checkout on multiple bookings at the same time, select the checkbox to the left of each booking you want to check out. 

Once selected, choose the button at the top right to process them together.

The Search bar lets you quickly look up a booking.

To help you search efficiently use information like:

• Booking Ref
• Customers Name
• Pets Name

Click the   Filter icon in the top right corner to open the filtering menus, where you can narrow your search using specific criteria.

Select Animal Type - Enables you to filter bookings by Pet Type.

Select Location - Enables you to filter bookings by location when using the multi location plans.

Select Area - Enables you to filter by Area Type such as Daycare, Boarding or Grooming.

Select Item Type - Enables you to filter by the different Item Types you may have set up within each Area Type.

Select Tag - Enables you to filter bookings that have any pets with a specific tag.

Select Customer Type - Enables you to filter bookings by Customer Type.

Select Vet -  Enables you to filter bookings with pets looked after by specific vets.

Select Exclude Vet - Enables you to filter bookings with pets that are not looked after by specific vets.

Select Vaccination Status - Enables you to filter the bookings by the pets vaccination status.

Select Terms Status - Enables you to filter the bookings by T&Cs status.

Portal Only - When toggled on, the list will filter to show only the bookings that were made through the customer portal.

Include Checked Out - When toggled on, bookings that have already been checked out will be displayed. When off, these bookings will be hidden from the list.

You can also add a new booking by selecting the button top right.

If you want to show more or fewer entries on the page, use the Show Entries dropdown in the top‑right corner.

The system defaults to showing 10 entries to help reduce server load, but you can increase this up to 5,000 entries if needed. 

You can also export the displayed data in different formats at any time for reporting or backup purposes:

Excel – Exports the data to a Microsoft Excel (.xlsx) file, ideal for sorting, filtering, and advanced data manipulation.

CSV – Downloads the data as a Comma-Separated Values (.csv) file, useful for importing into other software or databases.

Print – Generates a printer-friendly version of the current data for easy hard-copy reference or record-keeping.

Just a heads-up when you're ready to print or export: the system will only include the entries currently visible on your screen.

To ensure you get your full list, please remember to adjust the "Show Entries" dropdown to reflect the total number of records you need before clicking export.

For More Information

On the POS terminal - POS (Point of Sale) Terminal

On how to add a booking view - Adding Bookings

On Pet journals view - How do I Utilise the Pet Journal?