Areas are sub‑categories within an Area Type, each representing a specific physical or functional location where bookings can be assigned. For example, under the Boarding Area Type you might create Areas such as Kennel and Cattery; under Daycare you could set up Small Dog Room and Large Dog Room; and under Grooming you might include Bathing Station and Styling Room. This structure helps you organize services more precisely, making sure bookings are allocated to the right space.
In this Article
To manage your Areas go to Settings > Area & Pens
Then navigate to Areas in the left side menu.
Areas Overview Table
This page shows all Areas that have been set up in the system, giving you a clear snapshot of their key details. It allows you to quickly see information at a glance, such as how many Items are linked to each Area, and also provides the option to make edits directly from the same view.
To make further changes to a Area, click the Edit button to open the full edit view. If you need to delete the Area, click the dropdown arrow next to Edit and choose Delete from the menu.
Areas that already have bookings cannot be deleted. They must be made inactive instead.
To view inactive Areas, toggle the Show Inactive switch to the on position. This will display all Areas that are currently marked as inactive within the Overview list.
Items - Represents the number of subcategories created within an Area.
Example: Under Boarding (Area Type), you may set up Kennel (Area). Within Items, you would then define the individual rooms or runs
Place Handler - This setting lets you control the order in which Areas appear in the Booking Forms, Schedulers and Staff Roster. You can simply use the up and down arrows to drag the items into the position you prefer, ensuring the display order matches how you’d like customers to see them.
| Booking Form | Staff Roster | Scheduler Menu |
Site A & Site B tabs - With Multi‑Site plans, the tabs take on the names of your site locations. This way, you can set up and manage Areas for each location without them overlapping.
Adding New Areas
You can add a new Area with the Add Area button to the top-right of list.
Name - This is the label assigned to an Area. It acts as the identifier used throughout the system and is also displayed in the scheduler, calendars, staff roster and on the booking forms.
Area Type - Ensures that any new Area you create is linked to the appropriate Area Type.
Animal Type - Restricts the Area to the selected animal types. If you want the Area to be available for multiple animals, you’ll need to create a separate Area for each type.
Location - In Multi‑Site plans, you must specify which location the Area is assigned to. If you want the Area to be available across multiple locations, you’ll need to create a separate Area for each one.
Maximum Pets -Sets the overall limit on how many pets can be booked per day within this Area.
| Note: You’re not limited to setting numbers per Area—you can also set daily limits for each Item created under it. |
Maximum Pets Checkout - When enabled, pets checking out will be included in the daily maximum pet allowance.
Maximum Pets Admin - When enabled, the daily maximum allowance will be enforced even for admin bookings. If left unselected, admins can add bookings above the daily maximum.
Maximum Pens - Sets the overall limit on how many pens can be booked per day within this Area.
Maximum Pens Checkout - When enabled, pens with pets checking out will be included in the daily maximum pen allowance.
Maximum Pens Admin - When enabled, the daily maximum allowance will be enforced even for admin bookings. If left unselected, admins can add bookings above the daily maximum.
Per Pet Allocation - When enabled, allows you to set the time (in minutes) staff should spend with each pet.
Per Item Allocation - When enabled, allows you to set the time (in minutes) staff should spend with each item.
Apply Min Nights - When enabled, applies the minimum nights rule defined under Item Types to bookings in this Area.
Example
- Area Type Boarding
- Area - Kennels
- Item Type Dulux Rooms - Set to 5 nights minimum booking.
- Item Type Standard Rooms - Set to 2 nights minimum.
Automated Emails - When enabled, the system will send automated emails configured for different booking stages, such as Booking Confirmation or Booking Cancellation.
Automated Sms - When enabled, the system will send automated SMS messages configured for different booking stages, such as Booking Confirmation or Booking Cancellation.
Show Usage - When enabled, the Area will appear in the Usage report (Reports > Item Usage).
Show Scheduler Menu - When enabled, the Area will appear as a quick‑selection option when viewing the scheduler menu.
Active - When enabled, the Area is active and the Items under this Area can be selected when adding bookings.
Once you have completed
For More Information
On Area Types view - Area Types
On how to create Items within the Areas view - Adding Items Within the Areas
On the schedulers view - Scheduler
On the staff roster view - Staff Roster
On setting up automated emails view - Automated Email Settings
On setting up automated SMS messages view - Automated SMS Settings
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