Pet Manager offers the option of setting up a multi‑site system, enabling businesses with more than one location to manage all operational data in one central platform. This includes customer records, pet profiles, bookings, and financial information, ensuring consistency and accuracy across every site. Multi‑site access allows teams to work from a unified system while still maintaining site‑specific settings, services, and reporting.
In This Article
To manage your Locations go to Settings > Area & Pens
Then navigate to Locations in the left side menu.
Locations Overview
The Overview page displays all Locations configured within the system, giving you a clear snapshot of their key details. From here, you can quickly review information at a glance and make edits directly.
Areas– Shows the total number of individual Areas created under each Location including any inactive Areas.
To make further changes to a Location click the Edit button to open the full edit view. If you need to delete the Location, click the dropdown arrow next to Edit and choose Delete from the menu.
To view inactive Locations, toggle the Show Inactive switch to the on position. This will display all Locations that are currently marked as inactive within the Overview list.
Location Business Details - Enable this option to use the Locations details on Invoices/Quotes and when creating email templates instead of the main business details.
To enable this setting, once the toggle has been select press
Adding New Locations
You can add a new Location with the button to the top-right.
To upload the Location's logo select the image that says Click to upload logo and upload from your local computer or device.
Name - This is the label assigned to the Location. It acts as the identifier used throughout the system and is also displayed to customers in the Customer Portal
Code - Use this field to enter an abbreviated name to show on the location button top right of the tool menu.
Example
| Menu will show | Once select, will show the Code name |
| Note: If any of the following fields are left blank, the system will automatically use the information stored in your Business Details under General Settings. |
Abn - Tax Information
- If you're based in Australia, this field will display your ABN (Australian Business Number).
- If you're in New Zealand, it will show your GST number.
- For businesses in other countries, the relevant local tax identifier will be displayed based on your region’s standard.
Phone - The Locations phone number.
SMS From - The SMS from in Australia can be a word, e.g. BestPet. Otherwise you can call us to verify a phone number. This allows text messages sent through Pet Manager to appear to come from that number and allow you to receive responses. New Zealand customers are able to send SMS messages, but number verification isn’t supported. As a result, they’ll need to use a name as their sender ID and won’t receive any replies.
If you’re located outside Australia or New Zealand, unfortunately neither option will be available.
Email - The email address for the Location.
This address is used when calculating distances to customers homes for taxi services.
Address - The Location's street address.
City/Suburb - The suburb the Location is located in. Click on the drop down box to search for a suburb that relates to the premises. You can add a new suburb if required by clicking the button.
State/Region - Country - Postcode - will populate once the City/Suburb has been selected.
Website - The Locations website URL.
Facebook - The Locations Facebook page. Only put your account username, if you don't already have a username for your page, we recommend adding one in Facebook.
Instagram - The Locations Instagram account handle or username.
X (Formerly Twitter) - The Locations X account handle or username.
Use Default - Sets this Location as the first option on all booking forms.
Example
Customer Portal - Checking Availability
Show Portal - Enable this setting to make the Location visible in the customer portal. When active, customers will be able to view and book directly.
Active - When enabled, the Location is active and can be selected when adding bookings or creating sessions.
Once you have completed
For More Information
On setting your main Business details view - Business Details
On setting up automated emails view - Automated Email Settings
On creating Areas view - Areas
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