Item Types

Item Types function as sub‑categories within an Area, specifying the individual spaces available under that category where bookings can be placed. 

Examples

Area Type: Boarding  -  Areas: Kennel, Cattery   -  Item Types: Deluxe Room, Standard Room

Area Type: Hydrotherapy  -  Areas: Hyrdo Dogs, Hydro Cats  -   Item Types: Swim, Treadmill

This structured hierarchy keeps services organized and can carry specific pricing - set within your price lists. This ensures bookings are accurate and consistently billed. 

In This Article

• Item Types Overview Table
• Adding New Item Types

To manage your Item Types go to Settings > Area & Pens

Then navigate to Item Types in the left side menu.

Item Types Overview Table

The Overview page displays all Item Types configured within the system, giving you a clear snapshot of their key details. From here, you can quickly review information at a glance and make edits directly.

Items – Shows the total number of individual Items created under an Item Type.

Example:

• Item Types: Deluxe Room, Standard Room
• Items: The individual rooms or runs defined beneath each Item Type

To make further changes to a Item Type, click the Edit button to open the full edit view. If you need to delete the Item Type, click the dropdown arrow next to Edit and choose Delete from the menu.

Place Handler -    This setting lets you control the order in which Item Types appear in the Schedulers and Booking Forms. You can simply use the up and down arrows to drag the items into the position you prefer, ensuring the display order matches how you’d like customers to see them.

Booking Form	Scheduler	Portal Booking Form

Adding New Item Types

You can add a new Item Type with the button to the top-right of list.

Image Upload - Select the placeholder labelled “Click to upload logo” and choose a suitable picture from your computer or device.

Name - This is the label assigned to an Item Type. It acts as the identifier used throughout the system and is also displayed to customers in the Customer Portal. You can edit the name to match your business terminology or preferences, while ensuring it still reflects the intended functionality of the Item Type.

Short Name - Defines an abbreviated label that displays alongside individual Items within the Scheduler.

Description -  A summary of the Item Type, shown in both the Customer Portal booking form and the check availability view within the customer portal. Use this field to outline what the service includes and who it’s suitable for.

IMPORTANT – This field should be used for Daycare and Boarding Areas. For other services, such as Grooming and Training, add the necessary descriptions at the time of creation.

Customer Portal Booking Form

Customer Portal Check Availability

Colour – Allows you to assign different colours to each Item Type, making them easily distinguishable within the Scheduler.

Colours Showing in the Scheduler

Min Nights – Sets the minimum number of nights required to make a booking under this Item Type.

Max Booking Length - Defines the maximum duration that can be allocated when booking this Item Type.

Assessment - When enabled, this option designates the Item Type as an assessment/induction area.

When the Assessment checkbox is selected, customers must first book their pet into an Assessment item type. To activate this requirement, an additional setting must also be enabled under Settings > Animals & Breeds > Animal Settings. After the pet completes its initial booking in the assessment pen, it will be automatically marked as approved. Once approved, the customer can then book their pet into any other item type.

Exclude Maximum Pens - When enabled, this option removes the Item Type from calculations used to determine the number of Boarding or Daycare pens required per day.

Show Portal - Enable this setting to make the Item Type visible in the customer portal. When active, customers will be able to view and book the service online

Private Portal -  If Items under this Item Type are set to allow multiple bookings* (e.g., pets from different families), enabling this option lets customers reserve the space privately. Additional charges can be applied to this feature through the Invoices & Prices section. 

*The Private Pen function will work in both scenarios, with or without Multiple Bookings enabled.

Boarding Booking Form - Selecting option to create a Private Booking.

Pricing Rule Under Invoices & Prices > Price Lists.

Once you have completed  

For More Information

On creating Areas view - Areas

On setting up pricing view - Price List

On setting up the Customer Portal view - Portal Customization