Pet Manager makes it easy to collect star-rated feedback from customers once their bookings are complete. This feature helps you monitor service quality, identify areas for improvement, and showcase positive experiences. Reviews can be automatically requested after checkout, allowing customers to rate their experience and leave comments, which can be viewed and managed within the system.
In This Article.
The Reviews Dashboard allows you to see an overview of all the reviews you have received. To access the dashboard go to Dashboard > Reviews
Dashboard Tiles Explained
Bookings (Today) – Shows the number of bookings that received a review today.
Bookings (30 Days) – Displays the number of bookings that received a review in the past 30 days.
Rating (30 Days) – Reflects the average star rating received over the past 30 days.
Overall Rating – Shows the cumulative average star rating from all reviews.
Ratings – A visual graph, displaying daily ratings over the past 15 days.
Reviews Overview
All of your reviews (complete or awaiting) are listed in the Reviews Dashboard, you have the ability to sort, select how many entries to show, or search through them using the Search bar. You also have the option to toggle between Completed Reviews, or Awaiting.
How to sort your list:
How to select how many entries to show:
How to search entries:
Submitted Reviews
To view submitted reviews - Simply click the View button located to the right of each entry, this opens the selected review in a new window. Here, you can view detailed information about the review, including your customer’s feedback and ratings of your business and services. Within this window, you can also view the original booking by clicking the "View Booking" button and respond directly to customer feedback by clicking "Post Response."
Completed Review Form.
Awaiting Reviews
Awaiting reviews are bookings where the customer has checked out and is still within the 14-day window to complete a review. This section lets you track which reviews have been received. Once the 14-day period ends, the booking will automatically be removed from this list.
To view Awaiting Reviews - click the 'Awaiting' button at the top of the list.
The View button located to the right of each entry will take you to the original booking.
Request in person: If you choose to gather reviews in person, you can access a 'Pending Reviews' list by clicking the 'View Pending Reviews' button. Customers (or staff on their behalf) can quickly click the 'Leave Review' button next to their booking to enter the review. They can either find their booking in the list themselves or have staff select it for them.
This 'Pending Reviews' window is completely separate from your Pet Manager admin software - you don’t need to be logged in to access this list. Meaning members of the public can't access your sensitive information unknowingly.
The other way you can ask for a review in person is via the booking. The button will be present in the Booking Heading Information. By clicking this button, you can request an in-person review, allowing the customer to fill out and submit the review form on the spot. Please note that this review form is accessed through the admin portal, so there is a potential risk that customers could access sensitive information. For this reason, I recommend that only staff members offer this option.
Send Email Request
If an in-person review isn’t possible, you can send an email using the 'Departure' wording template, which includes a link to the review form. The best way to ensure this departure email is sent is to set it up to send automatically at checkout. You can configure these settings to do this. Learn more about Emails, SMS, and Templates here.
However, if you haven't set this email to send automatically - you can manually do this from the Awaiting Review list.
To send the email from the Awaiting Review list:
Select the booking you want to email.
- Click the Email button
, which will open a new window.
- Select the 'Departure' wording template containing the review link.
- Once selected, the wording will appear in the email body. Review it, and click Send when you’re ready.
Once that's selected, the wording will appear in the body of the email. Click the send button once happy with the wording.
Tip - Review requests will only be accessible once the booking is checked out.
Reviews Settings
An overview of the Reviews Settings can be viewed by clicking Reviews
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