Transport Dropoffs

The Transport Dropoffs page gives you an organised view of all pets scheduled for transport delivery. It lists each pet alongside the customer details, dropoff address, assigned staff, scheduled times, and specific transit notes or alerts. Staff can quickly assign drivers, pull route directions, view booking details, and mark transit tasks as complete once the pet is safely dropped off. This page is designed to manage multiple pet transport throughout the day.

To manage your Transport Dropoffs go to Bookings > Transport & Notes > Transport Dropoffs.

Transport Dropoffs can also be accessed via the main dashboard.

Using the date picker, select the date you wish to view.

From this page, you can quickly view all key transport details at a glance, including:

• Booking Reference & Area Type 
• Customer name and any alerts
• Pet’s name and tags
• Dropoff Address
• Service booked and assigned pen (where applicable)
• Location, when using multi‑site plans

• Staff Allocated and the ability to change Staff member

  

• Time & Date of Dropoff
• Transport Status. eg Pending, Complete
• Alerts

By clicking the + icon on the far left of the booking entry, you can view the additional information for the Pet and Booking. Eg. Notes, Booking Status, Checkin and out details, Pet age and gender.

From each booking entry, you can:

• Complete the Dropoff

Completing a dropoff from this list will change the action button from 'Complete' to 'Revert to Pending'. At this stage, you will also have the option to view the booking or delete the dropoff entirely.

To perform Completion for multiple bookings at the same time, select the checkbox to the left of each booking you want to complete.

 

Once selected, choose the button at the top right to process them together.

• View the Booking

• Edit the Booking Dropoff Extra (if not completed), including the dropoff date & time and if you want to add notes.

  

Please note: When notes are added to a Dropoff Extra, they will be visible in the Alerts column.

• Delete the Extra

You can Delete any Dropoff Extra that hasn't been invoiced or quoted. If it has already been billed, you will only be given the option to Cancel it instead. 

To get a visual overview of where you will be heading that day, click button at the top right. This will open a map showing your dropoff route.

The Search bar lets you quickly look up a booking.

To help you search efficiently use information like:

• Booking Ref
• Customers Name
• Pets Name

Click the   Filter icon in the top right corner to open the filtering menus, where you can narrow your search using specific criteria.

Select Location - Enables you to filter bookings by location when using the multi location plans.

Select Staff - Enables you to filter by the Staff Member assigned to the Dropoff.

Include Cancelled - When toggled on, Dropoffs that have been cancelled will be displayed. When off, these bookings will be hidden from the list.

If you want to show more or fewer entries on the page, use the Show Entries dropdown in the top‑right corner.

The system defaults to showing 10 entries to help reduce server load, but you can increase this up to 5,000 entries if needed. 

You can also export the displayed data in different formats at any time for reporting or backup purposes:

Excel – Exports the data to a Microsoft Excel (.xlsx) file, ideal for sorting, filtering, and advanced data manipulation.

CSV – Downloads the data as a Comma-Separated Values (.csv) file, useful for importing into other software or databases.

Print – Generates a printer-friendly version of the current data for easy hard-copy reference or record-keeping.

Just a heads-up when you're ready to print or export: the system will only include the entries currently visible on your screen.

To ensure you get your full list, please remember to adjust the "Show Entries" dropdown to reflect the total number of records you need before clicking export.

For More Information

How to enable and create Transport Extras - Transport Services

Adding an Transport Extra to a Booking - Adding Booking Extras - Addons to bookings