Transport Pickups

The Transport Pickups page gives you an organised view of all pets scheduled for transport collection. It lists each pet alongside the customer details, pickup address, assigned staff, scheduled times, and specific transit notes or alerts. Staff can quickly assign drivers, pull route directions, view booking details, and mark transit tasks as complete once the pet is safely picked up. This page is designed to manage multiple pet transports throughout the day.

To manage your Transport Pickups go to Bookings > Transport & Notes > Transport Pickups

Transport Pickups can also be accessed via the main dashboard

Using the date picker, select the date you wish to view.

From this page, you can quickly view all key transport details at a glance, including:

• Booking Reference & Area Type a
• Customer name and any alerts
• Pet’s name and tags
• Pickup Address
• Service booked and assigned pen (where applicable)
• Location, when using multi‑site plans

• Staff Allocated and the ability to change Staff member

  

• Time & Date of Pickup
• Transport Status. eg Pending, Complete
• Alerts

By clicking the + icon on the far left of the booking entry, you can view the additional information for the Pet and Booking. Eg. Notes, Booking Status, Checkin and out details, Pet age and gender.

From each booking entry, you can:

• Complete the Pickup 

 

Completing a pickup from this list will change the action button from 'Complete' to 'Revert to Pending'. At this stage, you will also have the option to view the booking or delete the pickup entirely.

To perform Completion for multiple bookings at the same time, select the checkbox to the left of each booking you want to complete.

 

Once selected, choose the button at the top right to process them together.

• View the Booking

• Edit the Booking Pickup Extra (if not completed), including the pickup date/time and if you want to add notes.

  

Please note: When notes are added to a Pickup Extra, they will be visible in the Alerts column.

• Delete the Extra.

You can Delete any Pickup Extra that hasn't been invoiced or quoted. If it has already been billed, you will only be given the option to Cancel it instead. 

To get a visual overview of where you will be heading that day, click button at the top right. This will open a map showing your pickup route.

The Search bar lets you quickly look up a booking.

To help you search efficiently use information like:

• Booking Ref
• Customers Name
• Pets Name

Click the   Filter icon in the top right corner to open the filtering menus, where you can narrow your search using specific criteria.

Select Location - Enables you to filter bookings by location when using the multi location plans.

Select Staff - Enables you to filter by the Staff Member assigned to the Pickup.

Include Cancelled - When toggled on, Pickups that have been cancelled will be displayed. When off, these bookings will be hidden from the list.

If you want to show more or fewer entries on the page, use the Show Entries dropdown in the top‑right corner.

The system defaults to showing 10 entries to help reduce server load, but you can increase this up to 5,000 entries if needed. 

You can also export the displayed data in different formats at any time for reporting or backup purposes:

Excel – Exports the data to a Microsoft Excel (.xlsx) file, ideal for sorting, filtering, and advanced data manipulation.

CSV – Downloads the data as a Comma-Separated Values (.csv) file, useful for importing into other software or databases.

Print – Generates a printer-friendly version of the current data for easy hard-copy reference or record-keeping.

Just a heads-up when you're ready to print or export: the system will only include the entries currently visible on your screen.

To ensure you get your full list, please remember to adjust the "Show Entries" dropdown to reflect the total number of records you need before clicking export.

For More Information

How to enable and create Transport Extras - Transport Services

Adding an Transport Extra to a Booking - Adding Booking Extras - Addons to bookings