Customer Repeat Bookings - Report

The Customer Repeat Bookings Report lists every customer who currently has one or more active repeat‑booking plans. For each customer, the report shows how many repeating plans they have set up, giving you a clear picture of who is regularly scheduled and how many ongoing plans are attached to their account. 

This helps you quickly identify your most consistently returning customers and understand the overall volume of repeat bookings running in the system.

To access the Customer Repeat Bookings Report, go to Reports > Customers > Customer Repeat Bookings.

From this page you can view the customers details.

• Customers Name
• Pets associated to the customer
• Mobile Phone 
• Email Address
• Postcode
• Total Bookings - The number of active repeating plans a customer has set up, not the total number of individual bookings.
• Actions - The button will navigate you to the customers profile and the Repeat Bookings tab to view the active plans.
• Total - Shows the total number of active repeating plans in you system

The Search bar lets you quickly look up customers.

To help you search efficiently use information like:

• Customer Name
• Pet Name
• Address
• Phone Number

Click the   Filter icon in the top right corner to open the filtering menus, where you can narrow your search using specific criteria.

Select Location - Enables you to filter by location when using the multi location plans.

Select Area - Enables you to filter by Area  such as Daycare, Boarding or Grooming.

Select Customer Type - Enables you to filter by customer type.

If you want to show more or fewer entries on the page, use the Show Entries dropdown in the top‑right corner.

The system defaults to showing 10 entries to help reduce server load, but you can increase this up to 5,000 entries if needed. 

You can also export the displayed data in different formats at any time for reporting or backup purposes:

Print – Generates a printer-friendly version of the current data for easy hard-copy reference or record-keeping.

Excel – Exports the data to a Microsoft Excel (.xlsx) file, ideal for sorting, filtering, and advanced data manipulation.

CSV – Downloads the data as a Comma-Separated Values (.csv) file, useful for importing into other software or databases.

For More Information

On the customer booking statistics view - Customer Bookings - Report

On the customer paid statistics view - Customer Paid - Report