Pet Manager brings all your product details, it's variants, and images into one clear overview giving you an immediate understanding of how the product is set up, how each version behaves, and how it will appear in the POS Terminal.
With everything in one place, it’s easier to spot missing information, check for consistency, and keep the product accurate and up to date.
This consolidated view also supports quicker, more confident decisions. Seeing stock levels, pricing, attributes, and images side by side helps you judge whether the product is ready for POS, whether variants need refining, or whether any updates are required. It keeps your catalogue consistent, reliable, and easier to maintain as it grows.
In This Article
Once a new product is created, the system directs you to the product overview for further setup. Existing products can be accessed through Retail > Products > Find Products.
A product can be searched for quickly, by using the search field and entering all or part of the name.
The product can be viewed or edited by selecting the button to the right of the entry.
Product Overview
On the overview tab you can see a wide range of key product details at a glance, giving you a quick snapshot of everything you need to know without opening additional sections. This central view brings together core information such as stock status, attributes, and settings, helping you review or update the product efficiently.
Inventory
Total Sold - Displays the total number of items sold across all variants.
Available - Indicates the total quantity of stock that is ready for sale and can be purchased.
On-Hand - Indicates the full quantity of all the product variant held in stock. This figure includes units that are physically in stock as well as any that have been reserved on a sales order.
Reserved - Displays the quantity of units that have been committed to a sales order. These units are still in stock but are allocated and cannot be sold elsewhere.
Incoming - Displays the quantity of units that have been ordered from a supplier but have not yet arrived. These units will be added to your stock once the delivery is received and processed.
Sales Orders - Displays all orders that remain in progress and have not yet reached completion, allowing you to monitor outstanding activity.
Notes - Internal notes that appear only on the product overview page, giving your team quick context or reminders.
Variants
If your product has different versions, such as sizes, colours, or other configurable options, you’ll see all of those variants listed under the variants tab. This gives you a clear, organised view of every option linked to the product, making it easier to review, compare, and manage each version individually. It also helps ensure that all variations are correctly set up, priced, and available,
To see more details about a variant, click the little button to the left of its name and the extra info will open up.
The variant can be viewed or edited by selecting the button to the right of the entry.
Clone - Enables you to generate a new variant using the details of an existing one, reducing the need to re‑enter information and leaving only minimal fields to adjust
Add Box - Enables you to assign box information to a variant retrospectively when it was not configured during initial setup.
- The order of variants displayed in the POS terminal can be adjusted by selecting the placeholders and dragging each variant into the preferred sequence,
| POS Terminal |
Images
Adding images to a product within the POS helps staff quickly identify the correct item or variant, reducing selection errors and improving operational efficiency. Visual cues support faster decision‑making, particularly when products have similar names or multiple configurations.
To upload an image select the button.
File - Select the image from your local device.
| You can adjust how the image appears by zooming in or out, reposition it by clicking and dragging, and resize the window slightly using the square handles. These tools help you centre the image and set the size you need. | ||
| Zoom |
Resize Window |
Click and Drag |
When the image is positioned to your satisfaction, select
Product Variant - Select the relevant variant from the dropdown to associate the image with it. When the product is viewed on the POS Terminal, the image will display when that variant is selected.
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POS Terminal |
Alt Tag - Use this field to provide a short, descriptive text alternative for the image. This description is read by screen readers and is displayed if the image cannot load. Enter a clear summary of what the image shows, focusing on the key details a user needs to understand its purpose.
Example
Lion-shaped banana-flavoured dental dog chew with product tag
| NOTE: This tag is reserved for use with the Retail feature on the customer portal. The online retail functionality is not yet available and will be introduced in a future release. |
Once completed
Manage Stock
Similar to the Variants tab, the Manage Stock tab displays all product variants along with their On‑Hand, Reserved, and Incoming units. If your stock is distributed across multiple sites, the unit counts are shown per site.
To change the site location, select the required option from the dropdown in the top‑left corner.
Variants can be searched by entering all or part of the name into the search field
Stock adjustments can be made by selecting the button located to the right of the variant you want to update.
To update the minimum stock level or reorder quantities for a specific location, select the arrow beside the Adjust Stock button.
Sales Orders
The Sales Orders tab shows every sales order linked to the product, along with its current status at each stage of the order workflow.
Quick navigation to either the customer’s profile or the Sales Order is available by selecting the order reference or customer name displayed in blue.
The Sales Order can be opened by selecting the button to the right of the entry.
A Sales order can also be amended from here by selecting the arrow to the right of the View button.
Sales Orders can be located by entering the order reference or all or part of the customer’s name into the search field.
Purchase Orders
Within the Purchase Orders tab, all purchase orders related to the product are presented, along with their status across the various stages of the procurement process.
Quick navigation to the Purchase Order is available by selecting the order reference displayed in blue or by selecting the button to the right of the entry.
Editing The Product
The primary details of parent product can be edited by going to the button top right.
Editing details for an individual variant requires navigating to the relevant variant and selecting the Edit option.
A product or variant can be deleted by selecting the arrow beside the Edit button. Deletion is only possible when no activity has been recorded against it.
For More Information
On an overview of the POS Terminal view - POS (Point of Sale) Terminal
On searching for products view - Find Products
On adding new products view - Adding Products - Retail
On raising a purchase order view - Adding Purchase Orders
On creating a Sales Order view - Adding Sales Orders
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