Walking Services are required when creating a Walking (Custom Time) booking. This booking type is used for private walks, where one or more pets — all belonging to the same owner — will attend together. Assigning a Walking Service ensures the correct session details, pricing, and staff allocation are applied.
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To create and manage your Walking Services go to Settings > Courses, Sessions & Services.
Then navigate to Walking Services in the left side menu.
Walking Services Overview
The Overview page displays a list of all Walking Services, allowing quick edits to key fields. You can click directly on the underlined Name and Time to update them, and toggle the Active status and Show Portal.
If multiple prices are configured for the service, this field will display “from” followed by the lowest applicable price. This indicates that pricing may vary based on factors such as customer type, number of pets, or package settings.
To make further changes to a Walking Service, click the Edit button to open the full edit view. If you need to delete a Service, click the dropdown arrow next to Edit and choose Delete from the menu.
Services cannot be deleted if they have bookings associated, so they must be made inactive instead.
To view inactive Services, toggle the Show Inactive switch to the on position. This will display all Services that are currently marked as inactive within the Overview list.
Adding Walking Services
You can add a new Walking Service with the button in the top-right.
Image Upload - Select the placeholder labelled “Click to upload logo” and choose a suitable picture from your computer or device.
Name – The label used to identify the walking service. This name will appear in the private walking booking forms and be visible to customers via the portal,
Admin Booking Form
Customer Portal Booking Form
Description – A summary of the walking service, shown in both the private booking form and the check availability view within the customer portal. Use this field to outline what the session includes and who it’s suitable for.
Walking Type – This setting defines the category of walk linked to a service, making it easier to group and organize similar walks together.
- This field is required to match available staff with the appropriate skills or qualifications.
- It can also be used to control which services are eligible for package token redemption, ensuring tokens are only applied to relevant walk types.
Placement Type –Specifies the type of place for the service. Placement will be automatically assigned when creating bookings, based on availability.
Time – Specifies the duration of the service. This value determines how long the booking will last and is used to calculate the checkout time automatically.
Active – Indicates whether the service is currently available for use. If the service is no longer required, disable this setting to make it inactive.
Show Portal – Enable this setting to make the service visible in the customer portal. When active, customers will be able to view and book the service online.
Walking Service Pricing
Walking services can have multiple pricing options. When a booking cost is being calculated, the prices are checked in order and the first matching price will be used. You can reorder the prices using the icon in the top right.
Animal Size - Specifies the size category of the pet (e.g., small, medium, large) that the pricing applies to.
- If no type is selected, the service pricing will be available to all pet sizes by default.
Customer Type – Specifies which customer group the pricing applies to.
- If no type is selected, the service pricing will be available to all customer types by default.
Pet Index - Specifies the number of pets included per booking for pricing purposes. This value determines how the service cost is calculated when multiple pets are booked under the same service.
Cost – Specifies the price of the service per pet. This value is used to calculate the total charge based on the number of pets included in the booking.
Tokens – Specifies how many package tokens are required to book the service, per pet.
To add a new price press the button.
| Important -Prices will be checked in the order shown, the first matching item will be used as the booking cost. |
You can rearrange the order of pricing entries by using the drag-and-drop handle. Simply click and drag each price to the desired position in the list.
Once you have completed
For More Information
On how to enable Walking Services view - Customization
On creating Walking Types view - Walking Types
On adding private bookings view - Adding Walking (Custom Time) - Private Walk Bookings
On creating packages view - Packages - Settings
On assigning services to staff view - Staff Settings
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