Adding Daycare Bookings

Daycare bookings are when one or more pets will be staying at your facility for a single day. Multiple dates can be added as a single booking group (up to 50).

They require each place to have available capacity for the duration of the booking.

Tip: You can restrict checkin/checkout times to be within your opening hours in General Settings. Specific dates can be blocked from booking in Special Dates in Customization Settings.

Note: Customers can also request bookings online if you are using the customer portal.

Adding a Daycare Booking

Click the add button in the top right corner of Pet Manager then select Add Daycare

Daycare Fields

• Customer – select the customer you are making the booking for.
  • You can also create a new customer by clicking the blue plus icon.
• Location – select the location for the new booking (multi-location accounts only).
• Date Type – here you can select the method for selecting the daycare dates.
  • Specific Dates – this allows you to choose one or more specific dates e.g. where you want to select a single or multiple days.
  • Date Range – this allows you to choose specific days within a range e.g. every Tuesday and Thursday for the next month.
  • Today – this allows you to quickly create and checkin a daycare booking for today e.g. when a you have a  walk-in that you quickly need to add for today.
• Ignore Validation – enable this if you wish to create the booking regardless of opening hours, blocked dates or minimum nights settings.
• Unconfirmed – enable this if you wish to create the booking as unconfirmed.
• Session Time – the default session time for this booking.
  • You can configure your daycare session times in General Settings.

The checkin and checkout times can be customized for each of the selected dates. If a chosen date is unavailable (eg. due to blocked dates) it will be displayed in red and can be excluded from the booking using the red trash icon .

Daycare Places

• Area – select the area to use for the booking.
• Place Type – select the place type to use for the booking.
  • Bookings will automatically be assigned to the first available item of the selected type.
• Pets – select the pet(s) that will be occupying the pen.
  • You can also create a new pet by clicking the blue “Add New Pet” button.

Daycare bookings can include one or more pens. If you wish to add additional pens to the booking, you can click the green “Add Pen” button at the bottom of the panel.

Other Fields

• Notes - notes regarding this specific booking. You can also record notes against customers, pets.
• Personal Items - record personal items if you know items the customer will be bringing to the facility for their booking. You can also record this info on checkin and checkout. 
• Calculate Distance - will tell you the distance from the Pet owners residence to your place of business. This can be allow you to see at a glance the distance involved in any taxi services selected.
• Add Extra - this will allow you to choose extras to apply from your preset list. It will automatically add the price to the Booking based on the rules for that particular extra and how many times it has been selected to apply. Extras are setup in settings > customization > extras & extra types.

Summary

A summary of the booking details including pricing and invoice line items appear on the right side of the screen on desktop or below on mobile. It will also show you the Customer's most recent previous booking all all pets ownded for reference.

Check all the settings for the booking are correct. 

There is also an option to apply Tokens to the Booking before proceeding. This feature is not generally used for Boarding Bookings but is common in Daycare bookings where prepaid packages have been purchased. We will go into more detail on this in Daycare Bookings.

Saving - click the green Save Button at the bottom, this will then take you to the newly created booking (or booking group - for multiple bookings) and move to the invoice tab ready for invoicing if required.