GDPR Features (EU Requirement)

One of the recent EU laws passed has been the General Data Protection Regulation (GDPR). The GDPR is focused on improving the privacy, security and transparency of handling personal data online. You can read more about the GDPR and the specific requirements here: https://gdpr-info.eu/

As some of our customers operate within the EU, we aimed to make it easy for them to comply with the requirements, by providing additional functionality to Pet Manager.

GDPR Export

This new option can be found under the Edit Customer dropdown on the Customer view screen.

A GDPR Export will download a PDF with all personal data for the customer, as well as their booking history. This PDF can then be shared with the customer, allowing them full access to the data you hold about them.

GDPR Remove

This option appears directly below the GDPR Export, under the Edit Customer dropdown on the Customer view screen.

Performing this action will remove all personally identifiable information about the customer from your database. Customer notes and booking notes will also be wiped, as they may contain personal information. Previous bookings, pet information, invoices and payments will not be removed from the system.

Once a customer has been GDPR removed, it can no longer be edited or used for bookings. This process can not be reversed.

Consent To Contact

The final new GDPR feature is the Consent To Contact option. This option appears on the Add/Edit Customer screens, and will be ticked by default for all existing and new customers. Customers created through the Remote Widget also have the ability to set this option.

If this option is not enabled, the system will not allow you to send any E-Mails or SMS to this customer (including automated). A warning will also appear on the Customer and Booking view screens indicating they do not wish to be contacted, and the customer will no longer appear on the Mail List export, and will no longer by synced to MailChimp.