Credit/Refund on a Booking

This is a common scenario for the use of Credit Notes. There are a few variants of what could happen depending on the status of the invoice and whether you select to do an immediate refund.

• If you create a credit against an invoice that has an amount owing, the credit will be allocated to that invoice up to an amount that would make it fully paid.
• If you create a credit against an invoice and select immediate refund, then the credit will not allocate to the invoice, but a negative payment (refund) will be created against the credit note for the customer
• If the invoice is fully paid and you do not perform an immediate refund, then credits will be created for the customer which stay on file and can be used at a future date.

Credit Against Invoice with Amount Owing

If you want to record a credit amount against an existing invoice that is not fully paid. E.g. you want to give them a discount on the invoice that already has a payment on it and you want to write off an additional $50.

In this case you would create a credit note for $50 and apply it to the invoice.

Find the invoice you wish to create a refund against and press the credit/refund button

On the next screen select the amount you wish to apply as credit against the invoice. In this case we are looking to provide a $50 discount as they are a family friend. Click Save to save the credit note against this invoice.

In this case we are not doing a refund so the amount will be allocated against the amount owing on the invoice. You can see now that we only need $90 to fully pay this invoice with a $50 credit allocation.

On the Credits/Refunds tab you can see the credit you have created and that it has been allocated. You can also view the credit note if required.

Immediate Refund

Let's say you want to record a refund to a customer.

In the example below we have an invoice for $264. Let's say we want to refund $50.

Click Credit/Refund next to the relevant invoice.

On the next screen if you just want to give credit onto their acount then enter the amount into the amount field and press save.

If you want to immediately refund that amount then click the immediate refund checkbox.

Enter the refund amount, refund payment date and notes if required, then click save.

The refund  - a negative payment on the payments tab - will be recorded against the booking. It will normally have the prefix CR.

If you are using the Xero addon, the credit information will flow through to Xero.